This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Care of respiratory devices

Client identification and confirmation of identification

Documentation of demonstration of respiratory devices

Documenting that CMI has been issued to clientcarer

Hospital storage systems to be able to elicit information from clients own medicines with need for pharmacists review before any medicines are returned to client

Knowledge and purpose of compliance aids ie dosettes WebsterPaks

Knowledge purpose and selection criteria for respiratory devices including metered dose inhaler accuhaler turbuhaler handihaler volumatic breathatech

Organisation policies procedures and guidelines

Principles of effective communication strategies including recognition of communication and language difficulties and how to overcome these

Principles of privacy and confidentiality

Purpose and layout of CMI

Purpose of client education to aid compliance

Sources of CMI ie pharmacy computer system MIMs online

Essential skills

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Abide by organisation procedures and practices

Appropriately prepare and present information for a range of enquiries

Assess client understanding of information provided

Care for compliance aids and respiratory devices

Collate CMI for identified client

Communicate effectively including

active listening

clarify and ascertain correct meanings from communication

clear concise and correct written and verbal communication

communicate on a onetoone basis

correct presentation of correspondence

documentation and record keeping

elicit information

establish rapport

passing on verbal and written messages

use correct grammar spelling and punctuation

use literacy and oral communication skills required to fulfil the position in a safe manner as specified by the health care facility

Handle difficult situations

Identify particular issues that require followup counselling by the pharmacist

Locate access and print CMI

Make appointments to meet a range of client needs in accordance with established business practice

Respond appropriately to a range of clients in a range of situations

Respond appropriately to special needs

Seek assistance if necessary

Take into account opportunities to address waste minimisation environmental responsibility and sustainable practice issues

Use compliance aids ie dosettes WebsterPaks

Use information technology effectively

Use respiratory devices including metered dose inhaler accuhaler turbuhaler handihaler volumatic breathatech

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

Competency is to be demonstrated by performance of all stated criteria including paying particular attention to the Essential Knowledge and Skills elaborated in this competency unit

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of work conditions

Assessment may be mostly practical and examples covering a range of situations relevant to health services provided in the workplace

Evidence of workplace performance over time and covering a range of workplace situations must be obtained to inform a judgement of competence

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Context of and specific resources for assessment

Resource requirements may include

Participants for role plays

Appropriate assessment environment

Method of assessment

Observation in the workplace

Simulations and role play

Oral questioning

Case studies and scenarios

Supporting statement of workplace supervisor

Written assignmentsprojects or questioning should be used to assess knowledge

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Special needs may include:

Effective communication includes:

Elicit further necessary information may include, for example:

Cultural and personal factors may include:

Boundaries may refer to:

Relevant information is limited to:

Modes of communication may include:

Managed appropriately may include: